Support and operations knowledge
One agreed answerper question
Agents answer the same question five ways because the right answer is in three different documents. Knowledge keeps one page per answer, verified by its owner and flagged by the people who use it, for your staff.
Search
spaces you can openLeave policyVerified
People handbook
…unused leave carries forward up to 10 days…
Leave and holidays FAQ
People handbook
…can I carry leave forward into next year…
Onboarding: first week
Onboarding
…how to apply for leave from day one…
[ 01 ] How it runs here
From a question to the agreed answer
- 01
A support space
Start it from the knowledge base starter: a Start here page, an FAQ and how-to guides.
- 02
One page per answer
From the troubleshooting or how-to template: the problem, how to tell it is this one, the fix.
- 03
Flag what is wrong
An inline comment on the sentence that is out of date reaches the owner.
- 04
Write what is missing
Unanswered searches show the questions agents looked for and did not find.
[ 02 ] What support teams lean on
The parts that matter most
Verified answersPremium
Agents see which answer has been checked, and until when.
Unanswered searchesPremium
The next page to write, without asking anyone.
Desk lead links
Point a Varynt Desk lead at the page with the agreed answer, when you use Desk.
Notify everyonePremium
A change to how refunds work reaches every agent the same hour.
For staff, not customers
It is an internal knowledge base. A single page can be shared with a customer by public link, if an admin allows it; there is no customer help centre.
[ 03 ] Plans
Which plan has it
| Capability | Standard | Premium | Enterprise |
|---|---|---|---|
| Search | Included | Included | Included |
| Inline comments | Included | Included | Included |
| Owners and verification | Not included | Included | Included |
| Unanswered searches | Not included | Included | Included |
| Notify everyone | Not included | Included | Included |
Full comparison on the pricing page.