FAQ

Questions, answeredbefore you have to ask

Grouped by what you are deciding: scope, safety, your content and what it costs.

[ 01 ] Product and scope

Do I need Varynt Work to use Knowledge?
No. Varynt Knowledge is its own product, bought on its own. If you also use Varynt Work or Desk, it connects to them: linked tasks and leads show their live status inside a page, a Work task lists the Knowledge pages about it, and one Varynt sign-in opens all of them.
Can several people edit the same page at the same time?
Not live, in the same editor: there is no real-time co-editing today. You see who else is editing a page, and a save on top of somebody else's newer change is refused rather than overwriting it. Every published version is kept in the page history, so you can compare versions and restore an earlier one.
Is there a mobile app, offline mode or AI writing?
No, none of those exist today. Knowledge runs in the browser, on phones too.
Does it support single sign-on?
Yes, on Enterprise: single sign-on through your own identity provider over SAML or OIDC (for example Okta, Microsoft Entra ID or Google Workspace), once your email domains are proven by a DNS record. Enterprise also has SCIM provisioning, so people and groups your directory adds or removes are added or removed here, and across every Varynt product.
Does it integrate with Slack, Google or Microsoft?
Not as apps today. It connects to Varynt Work and Varynt Desk. Google Workspace or Microsoft Entra ID can be your sign-in provider on Enterprise (single sign-on, above).
Can I connect an AI assistant to it?
Not today. Varynt Work and Desk have an assistant (MCP) connection; Knowledge does not yet.

[ 02 ] Access and safety

Who can see a space?
By default, everyone on your staff. On Premium and Enterprise you can restrict a space, or a single page and the pages under it, to named people and groups, and that applies to workspace admins too: an admin who is not named cannot read it.
Can our clients read our knowledge base?
They cannot sign in to it: Knowledge is for your staff, and the client-portal contacts of a Varynt Work workspace cannot open it. If an admin switches public links on, a single published page can be shared with anyone who has its link, and revoked at any time.
Does search show pages I am not allowed to see?
No. Search covers every space and page you can open and nothing else, and drafts are never shown.
Is my personal space really private?
Yes. Every person gets a personal space that is visible to nobody else.
Can we see who did what?
Admin and security actions are recorded on every plan. On Enterprise, the audit log screen filters them, exports them as CSV and lets you choose how long they are kept, from 90 days to 7 years.

[ 03 ] Your content

How do we get our existing docs in?
Markdown files import as pages on every plan. On Premium and Enterprise, Confluence import brings a whole space across from Confluence's HTML export. Both show a preview first and import as drafts. Moving from Confluence.
Can we get our content back out?
Yes. Any page exports to Word or Markdown whenever you like (an admin can limit page downloads to admins), and a workspace admin can download every page in one ZIP.
What happens when someone deletes a page by mistake?
It goes to the trash and can be restored for 30 days. After that it is gone for good, unless a legal hold covers it.
How are our files protected?
They are kept in Knowledge's own storage, separate from the other Varynt products. Every download passes through the service, which re-checks that you can still open the page.

[ 04 ] Plans and billing

Can we buy it online?
No. Every workspace is set up with you after a conversation: talk to us, agree a plan and how many people, and we open the workspace and invite your first owner.
How is it billed?
Per person, on the plan you choose, billed monthly or yearly and invoiced in rupees; there is no card on file.
Who counts as a person?
Everyone on your staff who holds a Knowledge seat. Client-portal contacts of a Varynt Work workspace cannot open Knowledge, so they never count.
Can we move between plans?
Yes. Talk to us and we move you. Your spaces and pages stay exactly where they are.