Search and findability
The answer,without asking around
Full-text search across every space you can open, with titles ranked first and drafts never shown. What you are not allowed to read never appears, not even as a title.
Search
spaces you can openLeave policyVerified
People handbook
…unused leave carries forward up to 10 days…
Leave and holidays FAQ
People handbook
…can I carry leave forward into next year…
Onboarding: first week
Onboarding
…how to apply for leave from day one…
[ 01 ] How it works
From a question to the page
- 01
Type the question
Words from the title or the text, from anywhere in Knowledge.
- 02
Titles first
A page whose title matches ranks above a page that only mentions it.
- 03
Only what you may open
Results come from the spaces and pages you can read; restricted ones are left out entirely.
- 04
Nothing found? It counts
The search is counted (never who searched), so content owners see what to write next.
[ 02 ] Findability
Built so people stop asking in chat
Published pages only
Drafts are not answers yet, so search does not show them.
Links that keep working
Paste a page link into chat, a ticket or an email: it still opens the page after a rename or a move to another space.
Verified pages stand out
A page its owner has verified carries the badge in the results and on the page.
Recently viewed, starred, favourites
The pages you use most are one click away, no search needed.
[ 03 ] Content health
Search tells you what is missing
Unanswered searchesPremium
The questions people searched for that found nothing, this week and over time, worded as they typed them.
Deliberately not who searched
The list is about missing pages, not about colleagues. It records the query and the day, never the person.
[ 04 ] Plans
Which plan has it
| Capability | Standard | Premium | Enterprise |
|---|---|---|---|
| Full-text search | Included | Included | Included |
| Unanswered searches | Not included | Included | Included |
Full comparison on the pricing page.
[ 05 ] Questions