Analytics and content health
Know what is read,and what is missing
Views and distinct readers per page and per space, kept for 400 days. Searches that found nothing. Pages without an owner and reviews that have lapsed. The three numbers that tell you whether a knowledge base is working.
Analytics · People handbook
last 12 weeksDistinct readers, not just views: a policy matters by how many people read it.
Searched, nothing found
- “maternity leave”12×
- “vpn setup”7×
[ 01 ] How it works
From reading to the next page to write
- 01
Every read is counted
One row per page, per reader, per day: enough to say how many different people read it this month.
- 02
Per page and per space
Views and readers over a window you choose, and who read it.
- 03
Gaps surface on their own
Searches with no result are counted by wording and day, never by person.
- 04
Owners act on it
Content health shows what to write, what to review and what has nobody answering for it.
[ 02 ] Analytics
Readers, not just views
Page analytics
Views and distinct readers over time, and who has read the page.
Space analytics
The most read pages of a space, and the published pages nobody opened in the period.
Kept 400 days
A year, plus room to compare the same month last year; then purged.
Read acknowledgements for the must-reads
Where reading is required rather than measured, ask for a confirmation instead.
[ 03 ] Content health
The to-do list of a knowledge base
Unanswered searches
What people looked for and did not find, worded as they typed it.
Pages without an owner
Nobody answers for them; give them one.
Lapsed reviews and verifications
Pages whose review date has passed, oldest first.
Waiting for approval
On Enterprise, the pages submitted in approval spaces that nobody has decided yet.
[ 04 ] Plans
Which plan has it
| Capability | Standard | Premium | Enterprise |
|---|---|---|---|
| Page and space analytics, unanswered searches | Not included | Included | Included |
| Owners, reviews and the review queue | Not included | Included | Included |
| Approvals waiting | Not included | Not included | Included |
Full comparison on the pricing page.
[ 05 ] Questions